:root {
  --bg: #f6f7fb;
  --card: #fff;
  --text: #1d2433;
  --muted: #6b7385;
  --line: #e6e8ef;
  --primary: #4f46e5;
  --primary-ink: #fff;
  --green: #0f9d58;
  --red: #d93025;
  --amber: #b26a00;
  --blue: #1a73e8;
  --violet: #7c3aed;
  --gray: #7a8193;
  --radius: 12px;
  font-family: "Hind Siliguri", "Noto Sans Bengali", "Segoe UI", system-ui, sans-serif;
}

* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--text); font-size: 15px; }
button { font: inherit; cursor: pointer; }

.topbar {
  display: flex; justify-content: space-between; align-items: center; gap: 16px; flex-wrap: wrap;
  padding: 14px 24px; background: var(--card); border-bottom: 1px solid var(--line);
  position: sticky; top: 0; z-index: 5;
}
.brand { display: flex; align-items: center; gap: 12px; }
.logo { font-size: 26px; background: #eef; border-radius: 10px; padding: 6px 10px; }
h1 { font-size: 19px; margin: 0; }
.sub { margin: 2px 0 0; color: var(--muted); font-size: 13px; }

.pills { display: flex; gap: 8px; flex-wrap: wrap; }
.pill {
  font-size: 13px; padding: 5px 12px; border-radius: 999px; background: #eef0f5; color: var(--muted);
  border: 1px solid var(--line); white-space: nowrap;
}
.pill.ok { background: #e7f6ee; color: var(--green); border-color: #bfe6cf; }
.pill.bad { background: #fdecea; color: var(--red); border-color: #f5c6c1; }
.pill.warn { background: #fff4e0; color: var(--amber); border-color: #f3dbb0; }

main { max-width: 1280px; margin: 0 auto; padding: 20px 24px 40px; }

.actions { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 18px; }
.btn {
  border: 1px solid var(--line); background: var(--card); color: var(--text);
  padding: 9px 16px; border-radius: 10px; font-weight: 600;
}
.btn:hover { border-color: #c9cddb; }
a.btn { text-decoration: none; display: inline-block; }
.btn:disabled { opacity: .55; cursor: wait; }
.btn-primary { background: var(--primary); color: var(--primary-ink); border-color: var(--primary); }
.btn-primary.running { background: var(--amber); border-color: var(--amber); }
.btn-sm { padding: 5px 10px; font-size: 13px; border-radius: 8px; white-space: nowrap; }
.hint { color: var(--muted); font-size: 13px; }

.stats { display: grid; grid-template-columns: repeat(auto-fill, minmax(140px, 1fr)); gap: 12px; margin-bottom: 18px; }
.stat {
  background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 12px 14px; cursor: pointer; transition: border-color .15s;
}
.stat:hover, .stat.active { border-color: var(--primary); }
.stat .label { color: var(--muted); font-size: 13px; }
.stat .value { font-size: 26px; font-weight: 700; margin-top: 2px; }

.filters { display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 10px; }
.tabs { display: flex; gap: 6px; flex-wrap: wrap; }
.tab {
  border: 1px solid var(--line); background: var(--card); padding: 6px 12px; border-radius: 999px; font-size: 13px; color: var(--muted);
}
.tab.active { background: var(--text); color: #fff; border-color: var(--text); }
#search {
  min-width: 280px; padding: 8px 12px; border: 1px solid var(--line); border-radius: 10px; font: inherit; background: var(--card);
}

.table-wrap { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th, td { padding: 11px 14px; text-align: left; border-bottom: 1px solid var(--line); vertical-align: top; }
th { font-size: 13px; color: var(--muted); font-weight: 600; background: #fafbfd; }
tbody tr { cursor: pointer; }
tbody tr:hover { background: #fafbff; }
tbody tr.flash { animation: flash 1.2s ease; }
@keyframes flash { from { background: #fff6cc; } to { background: transparent; } }
.num { text-align: right; }
.muted { color: var(--muted); font-size: 13px; }
.mono { font-family: ui-monospace, Consolas, monospace; font-size: 13px; }
.empty { text-align: center; color: var(--muted); padding: 30px; margin: 0; }

.badge { display: inline-block; padding: 3px 10px; border-radius: 999px; font-size: 12.5px; font-weight: 600; white-space: nowrap; }
.s-PENDING { background: #eef0f5; color: var(--gray); }
.s-CALLING { background: #e8f0fe; color: var(--blue); }
.s-CALLING::before { content: "● "; animation: blink 1s infinite; }
@keyframes blink { 50% { opacity: .2; } }
.s-CONFIRMED { background: #e7f6ee; color: var(--green); }
.s-CANCELLED { background: #fdecea; color: var(--red); }
.s-AGENT { background: #f3e8ff; color: var(--violet); }
.s-NO_INPUT, .s-NO_ANSWER, .s-BUSY { background: #fff4e0; color: var(--amber); }
.s-FAILED { background: #fdecea; color: var(--red); }
.s-INVALID { background: #f1f1f1; color: #555; text-decoration: line-through; }

.pager { display: flex; justify-content: center; gap: 6px; margin-top: 14px; }

dialog { border: none; border-radius: var(--radius); padding: 22px; width: min(620px, 92vw); box-shadow: 0 20px 60px rgba(0,0,0,.2); }
dialog::backdrop { background: rgba(20, 24, 40, .35); }
dialog .close { position: absolute; right: 14px; top: 12px; border: none; background: none; font-size: 18px; color: var(--muted); }
.kv { display: grid; grid-template-columns: 120px 1fr; gap: 6px 12px; margin: 12px 0 18px; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; }
h2 { margin: 0 0 4px; font-size: 18px; }
h3 { font-size: 14px; color: var(--muted); margin: 12px 0 6px; }

.rec { border: 1px solid var(--line); border-radius: 10px; padding: 8px 10px; margin-bottom: 8px; }
.rec-meta { font-size: 13px; color: var(--muted); margin-bottom: 4px; }
.rec audio { width: 100%; height: 36px; }
.ai-conv { border: 1px solid var(--line); border-radius: 10px; padding: 8px 10px; margin-bottom: 8px; background: #fbfaff; }
.ai-turn { font-size: 14px; padding: 3px 0; }
.ai-turn.agent b { color: var(--violet); }
.ai-turn.user b { color: var(--blue); }
dialog { max-height: 86vh; overflow-y: auto; }
dialog.wide { width: min(980px, 94vw); }
.report-cards { margin: 12px 0 6px; }
.report-cards .stat { cursor: default; }
.report-cards .value { font-size: 20px; }
table.report th, table.report td { padding: 8px 10px; white-space: nowrap; }
table.report tbody tr { cursor: default; }

.row-actions { display: flex; gap: 6px; justify-content: flex-end; }
.decide { display: flex; gap: 6px; margin-top: 6px; }
/* খোলা browser phone (fixed, ডানে) টেবিলের ডান কলাম ঢেকে না দেয় */
@media (min-width: 900px) {
  body:has(.phone:not(.min):not([hidden])) main { margin-right: 330px; }
}
.decide-ok { color: #15803d; border-color: #86efac; }
.decide-no { color: #b91c1c; border-color: #fca5a5; }
.talk-btn { display: none; }
.has-phone .talk-btn { display: inline-block; }

/* Browser phone widget */
.phone {
  position: fixed; right: 20px; bottom: 20px; width: 260px; z-index: 15;
  background: var(--card); border: 1px solid var(--line); border-radius: 16px;
  box-shadow: 0 12px 40px rgba(20, 24, 40, .18);
}
.phone-head { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-bottom: 1px solid var(--line); }
.ph-title { flex: 1; font-size: 14px; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.icon-btn { border: none; background: none; color: var(--muted); font-size: 16px; padding: 2px 6px; }
.phone.min .phone-body { display: none; }
.phone.min .phone-head { border-bottom: none; }
.phone-body { padding: 12px; }
.ph-label { min-height: 18px; margin-bottom: 4px; }
#ph-number {
  width: 100%; font: inherit; font-size: 18px; letter-spacing: 1px; text-align: center;
  padding: 8px; border: 1px solid var(--line); border-radius: 10px; margin-bottom: 10px;
}
.pad { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; margin-bottom: 10px; }
.pad button { border: 1px solid var(--line); background: #fafbfd; border-radius: 10px; padding: 8px 0; font-size: 17px; }
.pad button:active { background: #eef; }
.ph-actions { display: flex; gap: 6px; }
.ph-actions .btn { flex: 1; padding: 9px 6px; }
.btn-call { background: var(--green); border-color: var(--green); color: #fff; }
.btn-end { background: var(--red); border-color: var(--red); color: #fff; }
.ph-timer { text-align: center; font-size: 22px; font-weight: 700; margin-top: 8px; min-height: 28px; font-variant-numeric: tabular-nums; }
.ph-hint { text-align: center; font-size: 12px; }
.phone-head { cursor: pointer; }
.phone { width: 290px; }
.ph-ext { font: inherit; font-size: 13px; border: 1px solid var(--line); border-radius: 8px; padding: 2px 4px; background: #fafbfd; }
.ph-ctl { margin-top: 8px; }
#ph-target { width: 100%; font: inherit; padding: 6px 8px; border: 1px solid var(--line); border-radius: 8px; margin-bottom: 6px; text-align: center; }
.ph-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; }
.ph-grid .btn { padding: 6px 4px; }
.ph-agents { display: flex; flex-wrap: wrap; gap: 4px; margin-top: 8px; justify-content: center; }
.agent { display: inline-flex; align-items: center; gap: 4px; border: 1px solid var(--line); background: #fafbfd; border-radius: 999px; padding: 2px 8px; font-size: 12px; }
.agent.offline { opacity: .5; }
.agent.me { border-color: var(--primary); font-weight: 700; cursor: default; }
.agent .dot { width: 8px; height: 8px; }
.phone.ringing { border-color: var(--green); animation: ring-glow 1s infinite; }
@keyframes ring-glow { 50% { box-shadow: 0 0 0 6px rgba(15, 157, 88, .35); } }
.dot { width: 10px; height: 10px; border-radius: 50%; background: var(--gray); flex: none; }
.dot.ok { background: var(--green); }
.dot.bad { background: var(--red); }
.dot.busy { background: var(--amber); animation: blink 1s infinite; }
.dot.live { background: var(--green); animation: blink 1.6s infinite; }
main { padding-bottom: 120px; }

/* Login */
.login-page { min-height: 100vh; display: grid; place-items: center; }
.login-card { background: var(--card); border: 1px solid var(--line); border-radius: 16px; padding: 28px; width: min(360px, 92vw); display: grid; gap: 14px; box-shadow: 0 12px 40px rgba(20, 24, 40, .08); }
.login-card label { display: grid; gap: 6px; font-size: 14px; color: var(--muted); }
.login-card input { font: inherit; padding: 9px 12px; border: 1px solid var(--line); border-radius: 10px; color: var(--text); }
.login-error { color: var(--red); margin: 0; font-size: 14px; }

/* Header এর ইউজার অংশ */
.user-box { display: flex; align-items: center; gap: 8px; font-size: 14px; }
.user-box .role { font-size: 12px; }

/* সেটিংস পেজ */
.settings-grid { display: grid; gap: 22px; }
.settings-grid > * { min-width: 0; } /* চওড়া টেবিল যেন পুরো পেজ না ঠেলে — টেবিলের ভেতরেই scroll */
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; }
.card h2 { margin-bottom: 4px; }
.card .hint { margin: 0 0 12px; }
.inline-form { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-bottom: 14px; }
.inline-form input, .inline-form select, td select, td input { font: inherit; padding: 6px 10px; border: 1px solid var(--line); border-radius: 8px; background: #fff; }
.card table tbody tr { cursor: default; }
.secret { font-family: ui-monospace, Consolas, monospace; background: #fff8e1; padding: 2px 6px; border-radius: 6px; user-select: all; }
.tag { display: inline-block; padding: 2px 8px; border-radius: 999px; font-size: 12px; background: #eef0f5; color: var(--muted); }
.tag.admin { background: #f3e8ff; color: var(--violet); }
.tag.off { background: #fdecea; color: var(--red); }

.toast {
  position: fixed; bottom: 22px; left: 50%; transform: translateX(-50%);
  background: var(--text); color: #fff; padding: 10px 18px; border-radius: 10px; font-size: 14px; z-index: 20;
  box-shadow: 0 8px 30px rgba(0,0,0,.25); max-width: 90vw;
}
.toast.error { background: var(--red); }